“ Will we put you in a hotel room if your flight was canceled? No! Go away. Will we give you a refund on a nonrefundable ticket because your granny died unexpectedly? No! Go away. We’re not interested in your sob stories! What part of ‘no refund’ do you not understand?
—
Michael O’Leary, CEO of Ryanair
No Apologies From the Boss of a No-Frills Airline - The New York Times (via nickdeplume)
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